How it Works?
This digital telehealth service is sum up of advance healthcare, education, facilitation and medical services from distance. By telehealth we mean, consulting with doctor in through phone call or video call.
Appointment via phone callPatient just needs to dial 0452 024 701 and he will be transferred in HealthMate triage department. At this area a professional from team Healthmate will connect you to the available doctor from waiting area.
Appointment via Video callPatient can fill in his/her information by visiting www.myhealthmate.com.au and can easily avail the service of video call. After submitting the information patient will be directed towards waiting area where patient can consult via video to GP. Make sure your computer must have video camera and video call option.
ConnectionSecurity and privacy is our priority. All calls will be made through secure domain. Each call timings will be maximum 10 minutes. The patient can request to extend the duration of the consultation by paying extra charges.
Record DataAll concerned data and records will be accessible by doctor for further consultation.
PrognosisAuthentic Australian registered doctors will be available to serve patients. They will analyse and diagnose the condition of patient for further advice.
PrescriptionPrescription will be sent by two methods. Either you can request to arrange collection of your medicine from your nearby pharmacy or we will send to our pharmacy provider to have it sent directly to your home.
BillingPayment will be collected before consultation. Invoice of the payment will be provided to the patient via email. All doctors will be Australian registered Practitioners.
MedicareUnder the Australian Medical Act (AMA) of 2009 there is, at present, no Medicare Rebate for this administration.
Follow upThe patient ought to take after the specialist's directions with respect to wellbeing and medicine for recovery. Patient should also know that this will be initial stage of checkup he may have to visit doctor for further treatment.